FAQ Users -

1. How does the recommendation system work at Ambergates.com?

   The basis of recommendation system of Ambergates.com are the Internet users opinions, which can take from of one of five levels corresponding to the evaluation of satisfaction with shopping and services: Excellent, Very Good, Good, Satisfactory, OK and Poor.
   Any feedback is analyzed for its suitability, and then included in the set of opinions in order to determine the aggregate level recommendations expressed in the form of stars.

2. What conditions the number of stars?

   Number of stars in the recommendation system means the level of recommendation, and can range from 0 to 5, where 5 is the highest rating. The ratings depends on the number of opinions and the rate of negative "zero" opinions.

3. What are the benefits of participation in a recommendation system?

   Collecting customer feedbacks in an independent site such as Ambergates.com gives credit to the retailers or service providers in the eyes of Internet users who express the lack of trust and doubt retailers' or service providers' reputation. In addition, the number of stars in the recommendations system affect the order of showcases in Ambergates.com directory.

4. How the credibility of opinions is verified?

   The credibility score is verified in three stages:

   1. Automatically after adding an opinion the credibility check is conducted based on several criteria, including the assessment of time filling the form and behavior patterns, IP address and email;

   2. Automatically after a random period of time, randomly selected opinions are re-verified in detail and in case of negative evaluation outcome, they are de-activated;

   3. In case the Company contests the assessment, the User is required to provide accurate order information such as invoice number order, etc.

5. How can I be sure that the opinions are credible?

   Ambergates.com team have developed a number of safeguard methods to protect against excessive number of false comments. For this purpose, all User data (IP, cookies, compactness, configuration of your browser) are used. In this respect the Geo-location system provides even greater help (even if a person uses a variable IP is usually assigned to the same place). The data collected do not include personal data protected by law.
   Any unusual behavior such as adding a large number of negative / positive comments from one account or computer is thoroughly verified.
   We fully realize that the system we have created, is not able to completely eliminate the false opinions (both positive and negative). However, a large number of comments collected by each of the companies allow a reliable assessment of quality of service offered by a particular shop.

6. Does the company rating guarantees professionalism?

   By gathering opinions, Ambergates.com helps you select a reliable company. The One that has competent staff, ensures customer satisfaction, etc. Often, the professionalism of retailer or service provider is reflected in providing solutions in unusual situations (eg, longer waiting for the goods compensated in the form of gift / addition to the original order).

   Therefore, we encourage you strongly not only to pay attention to an overall assessment of the store, but also to the careful reading of the contents of individual opinions.

   ATTENTION! Comments included in Ambergates.com can be very useful. However, please note that the shop's high rating does not guarantee satisfaction with purchases or services.

7. What does confirm the independence of Ambergates.com?

   The Website is a fully independent entity and is not affiliated with any of the companies presenting their offers, nor with the price engines, which would indicate a conflict of interest. The independence of the Website is confirmed by transparent disclosure of the rules of publishing opinions, and the same conditions for each company to advertise.

8. How to avoid the trouble?

   Beware, if Internet users oratorically complain a part of the shopping process, or the service. Most likely, this means that a company actually does not have a good reputation and it is better to avoid it.